Our commitment to customer satisfaction.
At Backup Factory, we stand behind the quality of our batteries and are committed to ensuring that our customers are completely satisfied with their purchases.
At Back Up Factory, we take pride in the quality of our products and services. If for any reason you are not satisfied with your purchase, we offer a hassle-free return policy to ensure your complete satisfaction.
If you receive a defective or damaged battery, please contact us immediately so we can provide you with a return shipping label and process your refund or exchange. We ask that you contact us within 7 days of receiving your order to be eligible for a return.
For all other returns, we offer a 30-day money-back guarantee. If you are not satisfied with your purchase for any reason, you may return the product in its original condition and packaging for a full refund. Please note that return shipping costs are the responsibility of the customer.
To initiate a return, please contact our customer service team and provide your order number and reason for return. Our team will provide you with a return shipping label and further instructions.
Please note that we do not accept returns for batteries that have been opened or used, as we cannot guarantee their integrity once they have been opened.
If you have any questions or concerns about our return policy, please don’t hesitate to contact us. We are committed to providing our customers with the best products and services and ensuring their complete satisfaction.